Business solutions

Being able to drive real value from off-the-shelf business solutions depends on practical business and operational experience and strong process, change and programme skills, as well as understanding of particular solutions. This experience comes from specialising and building a relevant track record of delivered value. Our network of experts provides access to some of the leading specialists in the arena of business solutions.

Independent and experienced, our specialists offer industry-specific and product-specific knowledge covering supply chain and procurement, finance and performance management, customer relationship management, customer service, workforce effectiveness, human resource management and business intelligence. We also provide expertise in particular business verticals such as asset management in financial services or retail banking.

For example, our specialists in customer service and CRM have a mixture of front-line operational and consulting experience, and a track record of driving sustainable improvement in key scorecard metrics. Their knowledge of shaping and driving successful change and of business process is as important as their technical familiarity with particular solutions.

Other experts specialise in configuring and architecting solutions, for example NetWeaver and SAP. Their experience delivers measurable improvements in, for example, supply planning, new product introduction or end-to-end processing costs.

Our experts are often asked to help clients drive far greater value from existing investments in IT and business solutions.

 
Business solutions Case studies

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Case studies

IT Experts Exchange-case studies Change management/executive coaching (Qedis)

Qedis assisted a local London council with the in-sourcing of service management and transition of services back to the client, including all of the HR, change management, people and communication related issues.

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"GlassHouse is very much committed to the concept of “IT Experts” since it brings to bear a network of..."
GlassHouse Technologies (UK) Ltd.
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