Client member FAQs

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Client member FAQs
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1. What happens once we’re members?

Your Independent Client Advisor (ICA) will work with you to understand your needs and determine how your organisation can derive most value from IT Experts Exchange. Your annual membership entitles you to five days of consulting each year.


2. Are your expert members vetted?

Every individual expert member and each member firm in IT Experts Exchange has been personally recommended by a respected CIO (or equivalent) and rigorously vetted by us.


3. How do you intend to find the experts we need?

 

Your ICA will draw upon their extensive consulting experience and their knowledge of the capabilities of our members to bring to you the expertise that best meet your needs.


4. By recommending experts, can a member be held liable for the experts’ work?

No. The client membership agreement indemnifies you against this possibility.



5. What steps do you take to ensure that the experts you recommend can and will work together?

A strong commitment to working together – backed by evidence – is a prerequisite of membership. As part of our competency-based interview process we assess team-working skills and look for this when we follow up references.


6. What sort of warranty do you offer for the services provided by your members?

Your contract will be with the expert member you select to carry out the assignment for you. They will warrant their services. On top of this, your ICA will QA the work of the expert member.


7. How much do these experts cost?

All of our members are highly experienced and successful in their field and their rates reflect this. However as they and we do not carry the overheads of the larger firms, we expect they will cost you correspondingly less.


8. What do we gain or lose by going with you rather than a big firm?

With the big firms...
  • You get an established brand
  • They can be a one stop shop
  • They provide some guarantee of quality
  • They can add/replace resources when needed
But…
  • They are not always in a position offer you independent advice
  • Their prices are high because their overheads are high
  • You tend to get a lot of juniors and relatively little time from the very experienced staff
  • They are starting to lose the really experienced people who are becoming sole traders or joining niche firms. These are the people who can best serve you.

 


9. What if we don't like the firm or person you recommend?

Ultimately, it’s your choice who you use to do the work for you. We will then put in place the normal mechanisms to ensure that the work is carried out to your satisfaction.


10. What's your ‘value add’?

We will help you scope out your project and then help you find the right person, team or firm to do this work for you. We will oversee their work throughout the project to help ensure you get the results you are expecting and we will offer objective advice throughout.


11. How are you going to maintain your independence?

We will only carry out advisory-type projects and will not bid for implementations (although we will be happy to stay in an advisory role working for you on such projects).


12. What's your incentive to find and recommend the cheapest solution?

We are incentivised to find you the best person, team or firm as our future relationship with you depends on how well they and we serve you.


13. How much does it cost to use the IT Experts Exchange service?

There is an annual membership fee to cover the running costs of IT Experts Exchange.

 

 

 

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