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Business Operations - transformation Case Studies 1
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Case studies


Business operations - transformation

and restructuring

 

BT – restructuring of the HR outsourcing contract
7days

 

The first three years of BT’s HR outsourcing contract ran against a backdrop of significant change for both organisations.

7days quickly started to help BT build a realistic picture of how the HR outsourcing programme was functioning and indentify what needed to be done to get it in good shape. The first step was a process review, which helped BT breakdown its HR activity into nine key areas and articulate how its policies, processes and procedures should link together. 7days followed this up with an organisational scan, which showed BT what was really happening on the ground and identified the key areas that had the greatest potential for improvement.

Denis Reay, BT’s Senior Vice-President of HR, felt that 7days pragmatic approach, coupled with its simple but effective tools, helped BT make major strides in a very short space of time. “They acted as a catalyst and provided us with the rigorous and robust processes we need to the take the HR outsourcing programme forward."

 


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