Article Index
Business Operations - transformation Case Studies 1
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Case studies


Business operations - transformation

and restructuring

 

 

Business planning and operations assignments for telecommunications operators
Sumit Ray

 

Sumit Ray has undertaken a variety of business planning and operations assignments within the telecommunications industry. Examples include:
  • developing the “Go To Market” Strategy in conjunction with evaluating options for cost reduction and service improvement in IT capabilities for a dominant European telecommunications operator
  • developing the strategy and implementation plan for internet-based products and services with the required sales force and distribution channels for new and existing products and services of a major telecommunications carrier
  • developing propositions which ensured significant increase in deployment of ISDN products for a leading European telecommunications operator
  • review of the licence application for a GSM operator, focusing on the feasibility of the business plan in terms of development costs, timescales and organisational development
  • defining the Customer Service strategy for a GSM operator
  • identifying and implementing a programme to manage the customer experience for the mass market for a incumbent PTT
  • defining and implementing the major customer account management strategy for an incumbent PTT
  • reviewing the business plan for a new entrant telecommunications company, to determine feasibility of launch plan and costs
  • developing the processes, organisation and launch plan for a new entrant mobile telecommunications company, including assessments of functional outsourcing
  • developing and implementing the performance measures for a new entrant telco in line with the strategic objectives of the company.

 


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