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Change Management/executive coaching Case Studies 1
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Case studies


Change management/executive coaching

 

Business transformation, organisational effectiveness and business process improvement case studies
Cristina Zara

 

Cristina has significant experience of large programmes of multi-disciplinary change in global blue-chip organisations, including:
  • Carrying out an organisational effectiveness and business process consultancy for Chevron Oil and Gas on a £multi-million project. Cristina was responsible for assessing then resolving (fit-for-purposes of Staged Oil) the nature of existing problems with the supply of goods and services by sub-suppliers. She also managed all aspects of root cause analysis of issues, mitigation and communication effectiveness across multicultural organisations (including facilitation of workshops, business and process improvement)
  • Shaping and delivering a business transformation programme and evaluating the implementation of Siebel (CRM system) for an insurance company’s customer service front and back office. Cristina managed a team of 35 consultants, contractors and clients with a budget of £3m.
  • Managing the de-merger programme of a service provider company into 2 specialist service providers. The 6-month change programme included technology, people and process transformation.
  • Setting up of a new business unit for a utility company to launch a strategic partnership with Britain’s largest credit card company. Cristina co-ordinated the development of the new brand and liaised with agencies, managing the complex IT and organisational change.

 

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