Article Index
Change Management/executive coaching Case Studies 1
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Case studies


Change management/executive coaching

 

What top CIOs say about the role-types, career track analysis, character diagnosis and other CIODevelopment coaching
CIODevelopment

 

...a truly ground-breaking piece of research that gives real insight into the role dynamics of the CIO. I think you have taken the understanding to a new level..."
Malcolm Lambell, HBOS

"..powerful personal insights into what is most important in my life and career and how these are linked; skills and strategies to better understand my team and peers and progress to roles beyond CIO..."
Nigel Underwood, DHL Logistics

"...the sessions were immensely thought-provoking and I was able to get much greater clarity around what I am good at and, more importantly, what I enjoy. The support throughout the process engendered the trusting relationship that makes this work best..."
Chris Billimore, Invensys

"...Brinley was more challenging than I had expected - he quickly focused attention on approaches and barriers to my thinking: this was key to my developing a deep understanding of myself. The coaching was always non-threatening, very open and Brinley inspires total trust..."
Kevin Holian, NBC Universal

"...I was amazed by the aspirations, accomplishments and regrets it revealed. It will help any IT executive understand the subconscious currents that bear on his/her career, and how to take advantage of them..."
Gordon Watt, T-Mobile

"...when it was explained I could see that it is true in my life generally. I see now that I am instinctively a risk-taker and realise the impact this has on those close to me in work and at home.."
Les Graney, Royal Mail

"... it is valuable to see yourself as others see you; and scary! The CIO role profiling has made a big contribution to my development and performance; based on my better understanding of myself and the demands of the job."
Jim Mann, TUI

"...the biggest benefits I achieved were: increased confidence, raising the bar in terms of personal achievement, and improved relationship management. In retrospect I can't see any way in which the coaching could have been improved..."
Chris Clements, RM Group

"...for the first time, insight into the make up of CIOs, their organisations and personal beliefs; invaluable in building high performance teams aligned to business objectives, for times of change and sustained operational excellence..."
Ric Francis, Safeway

"...I always felt safe, and hence more amenable to challenge because I felt he had my best interests in mind and he was always very careful to prepare the ground in advance. The bottom line is that I now enjoy my work more, I am a better team member and more effective leader, all in all I am a more powerful individual..."
Richard M. Davies, Deutsche Post World Net

 


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Case studies


Change management/executive coaching

 

Ealing Council – Culture change via training 
7days

 

Ealing Council was restructuring to be more focused towards customers and setup a new Response service to get 80% of queries resolved at first point of contact whether people choose to use phone, online or face-to-face communication with the council.

7days was selected as the council’s training partner for the Response programme, to help equip employees within the council to implement changes.  They designed and delivered a series of development workshops for the corporate board, managers and employees.

 


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Case studies


Change management/executive coaching

 

Example of  a European CIO who uses CIODevelopment’s services
CIODevelopment

 

Gary was the European CIO for a £5bn manufacturing company and felt after five years that he had done as much as he could in the role. But after many months of looking he wasn't making the headhunter short-lists. Our agreed objectives were to prepare him for a move, to assist him in finding an attractive new role that would stretch his abilities, and to achieve an orderly transition into his current CIO role by one of his IT lieutenants.

With our guidance and support he achieved all three of these objectives in less than 12 months. He was able to move to a more exciting and challenging European CIO role in a leading media business, leaving his recommended successor in his previous CIO role.

 


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Case studies


Change management/executive coaching

 

Deutsche Bank – culture change and engagement for the global HR function
7days

 

7days were asked to support the global HR team as part of an overall transformation programme. There was an understanding that the HR team had issues with how senior and junior people felt and subsequently performed in the function. They had run an employee satisfaction survey and found significant evidence that things needed improving.

Working with the senior HR team 7days went around the world to key centres to establish what lay behind the results and what could be done about it. 7days found a real desire to change, alongside some key indicators that leaders were not getting their message across clearly enough leading to indifference and a lack of engagement.

Presenting this back to the team proved to be a decisive moment for HR and they are now embarked on a clear journey of change to address the issues and improve overall performance.

 


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Case studies


Change management/executive coaching

 

Example of a UK IT Director who uses CIODevelopment’s services
CIODevelopment

 

Dave is the IT Director of a £250m market-leading group of education supply companies. He is the total IT professional, having risen up through the ranks in a 17 year career in this organisation. He felt frustrated and under-valued when we began to work with him. His boss, the FD, had already told him that he had got as far as he would ever get in the company.

We recommended leadership development for Dave and coached him to release his emotion and passion, which had become blocked in the arid, poker-playing atmosphere at the top of the company. He was able to reconnect with his values of loyalty, honesty and hard work, and his total belief in the company was restored.

With our guidance Dave has opened up new avenues of professional development alongside his day job by taking up the Chairmanship of his County Athletics Board, and becoming a non-executive director of his company's major subsidiary. His specialist knowledge and wide experience of major investment projects are highly valued in these roles and he is once again enjoying his life and career to the full.

 


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Change management/executive coaching

 

DWP – restructuring and talent & leadership development 
7days

 

7days have worked closely with the DWP design. The DWP are keen to build upon and improve their existing organisation design capability throughout the Department.

As part of this effort, they engaged 7days to help design and produce an organisation design framework/toolkit. The framework/toolkit was designed to support good decision making on OD, incorporate best practice, develop an OD community and build enhanced capability. The framework/toolkit was a significant success both within DWP and other departments.

7days were then asked to create and run a training programme for OD practitioners across the department. The programme provides instruction and practical guidance in the application and use of the framework/toolkit. This was then extended to provide a brief “awareness building” session which might be open to line managers and HR professionals and a  “masterclass” for senior/very experienced OD consultants who could then act as internal trainers/troubleshooters and provide expert support to OD projects. The focus of 7days support was to provide excellent and practical training, enabling core DWP staff to ensure consistent application of organisation design principles in future activity.

 


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Case studies



Change management/executive coaching

 

A London Local Council -  insourcing of service management and transition of services back to the client including all of the HR, change management, people and communication related issues 
Qedis

 

A major programme that required the in-sourcing of service management and the build-up of new internal teams and competencies. Qedis managed all aspects of the programme helping the client develop the new operating model and the associated organisational structure. Qedis also managed the transition of services back to the client including all of the HR, change management, people and communication related issues.

Key features included:
  • creating an operating model which supported a changing set of objectives
  • applying the BCS and SFIA framework to create role profiles for all staff
  • undertaking a salary benchmarking exercise on new roles using CELRE (Computer Economics Limited and Remuneration Economics)
  • indentifying roles at risk and supporting HR through the consultation process with unions and employees
  • managing out the incumbent recruitment agency due to poor service
  • working with Harvey Nash and Certes to source appropriate candidates
  • acting as the conduit between recruitment agencies and HR to streamline the process and reduce large lead times in recruitment
  • designing and running the training courses for new service personnel.

 


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Change management/executive coaching

 

Damovo – leading change and managing a high performance environment senior management programme
7days

 

7days have worked with the leadership team of this technology organisation, a VC backed spin-off from Ericsson Enterprises. The focus was on equipping the leadership and senior management teams with understanding and skills in the areas of leading change and managing a high performing environment. Within this, 7days worked with the UK Vice President on a talent assessment and management process to help him understand the relative strengths and weaknesses of his management teams, the implications of this for the business and a plan to move forward.

 


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Change management/executive coaching

 

Business transformation, organisational effectiveness and business process improvement case studies
Cristina Zara

 

Cristina has significant experience of large programmes of multi-disciplinary change in global blue-chip organisations, including:
  • Carrying out an organisational effectiveness and business process consultancy for Chevron Oil and Gas on a £multi-million project. Cristina was responsible for assessing then resolving (fit-for-purposes of Staged Oil) the nature of existing problems with the supply of goods and services by sub-suppliers. She also managed all aspects of root cause analysis of issues, mitigation and communication effectiveness across multicultural organisations (including facilitation of workshops, business and process improvement)
  • Shaping and delivering a business transformation programme and evaluating the implementation of Siebel (CRM system) for an insurance company’s customer service front and back office. Cristina managed a team of 35 consultants, contractors and clients with a budget of £3m.
  • Managing the de-merger programme of a service provider company into 2 specialist service providers. The 6-month change programme included technology, people and process transformation.
  • Setting up of a new business unit for a utility company to launch a strategic partnership with Britain’s largest credit card company. Cristina co-ordinated the development of the new brand and liaised with agencies, managing the complex IT and organisational change.

 

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Case studies


Change management/executive coaching

 

Christian Salvesen – leadership effectiveness programme
7days

 

7days worked with Christian Salvesen, a major European logistics business employing some 14,000 employees and operating in nine countries, on a Leadership Effectiveness programme. The programme was developed to:
  • identify the leadership capabilities required for performance of individual roles and for the team as a whole
  • create a leadership model for Christian Salvesen UK
  • design  and deliver a 2 day leadership effectiveness workshop.

 


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Change management/executive coaching

 

Morrisons – manager and employee engagement programme 
7days

 

7days has been supporting Morrisons on its journey to achieve its stated strategy of continued growth, performance enhancement and cementing the market position it has created for itself over the last few years.

To do this, 7days have been working closely with the HR team to engage its managers in what must be done and what must change.  The work has involved the development of a fit for purpose engagement programme that felt true to Morrison’s culture and also brought together the store managers so that they could understand their crucial role in the process.

7days have run interactive engagement sessions for over 800 managers and provided them with the means to engage their people. The feedback has been impressive, with extremely high levels of engagement and a growing acknowledgement of Morrisons place in the market.

 


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Change management/executive coaching

 

Betfair – middle management talent and leadership development programme
7days

 

7days have been engaged by Betfair to design, develop and deliver a crucial talent programme for the most talented members of its middle management group. Due to the rapid expansion of Betfair since its birth less than ten years ago and its ambitions for future success, developing the next level of senior management and leaders is critical.

The REACH programme is a 9 month modular programme for key talent in the business to help them succeed individually and maximise their ongoing contribution to Betfair’s growth plans. Following an extensive and objective assessment centre the selected delegates have been involved in a number of modules to develop their all-round business skills from leadership, to team building, to developing strategies and core management disciplines. Between modules they are tasked with group work that cements the theory with practice in the workplace. They also receive group and one-to-one coaching to ensure that the benefits of the programme are felt beyond their nine month participation in it. REACH will be run annually with members of the current intake assuming mentoring roles in the programme going forward.

 


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