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Programme Management Case Studies1
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Case studies


Programme management/office

 

Global telecommunications company - programme management of managed services deal 
Jeremy Wilkes

 

The client was the products and services arm of a global telecommunications company.

Jeremy was appointed on a one year contract to lead the joint implementation of a €50m 5-year managed services deal with a telecommunications business partner for the delivery of all global voice telecommunications services to a global motor company. He was accountable for the full programme P&L as well as hitting phased delivery commitments against the contracts with the business partner and end-customer.

Jeremy delivered the complete implementation on time and within budget. The programme achieved revenue and margin gains of over 10% of contract value for the client through extensions to scope. Jeremy delivered the operational services and systems, and then handed over to the purpose-built operational service team.

 


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