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Programme Management Case Studies1
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Case studies


Programme management/office

 

 

Retail Financial Services – programme office set-up and management
Cristina Zara

 

Cristina Zara has extensive experience of creating and running programme management offices (PMO) including:

  • for Halifax Bank of Scotland Group (HBOS) – Assistant Programme Director and PMO Manager for a £40 million pension industry regulatory compliance programme. As part of the project, business units had to re-engineer their business process and IT systems to meet the UK ‘A Day’ deadline of April 2006. Cristina was responsible for all aspects of financial control and planning for the programme (including stakeholder management, issues, risks, dependency, actions management, progress reporting, communication and training).
  • for Halifax Bank of Scotland (HBOS Group) – Programme Office Director (PMO) for a £32m financial transformation programme. HBOS group was introducing a new financial accounting system (IT Oracle) across its business units and engaged Cristina to manage all aspects of successful programme delivery. Her responsibilities covered both the commercial and technical areas of the business (including planning, budget, issues, risks, dependency, actions management).
  • for Clerical Medical insurance Group – Programme Management Office Manager (PMO) for a £130m programme to establish a Shared Services facility across the HBOS fund management groups. The programme merged the business and IT operations of Clerical Investment Group and Equitable Life Group amongst other business units. Cristina managed the team that established and tracked plans, resources and budgets for this major initiative. Prince2 best practices were applied across the portfolio of projects.

 


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