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Programme Management Case Studies1
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Case studies


Programme management/office

 

Cable and Wireless – programme management of IT-enabled telecommunications business transformation 
Ian McKay

 

Cable and Wireless is a major UK telecommunications company. In order to stem losses, the company developed a new business strategy which moved the entire organisation from a product-based proposition to one providing ‘tailored telecommunications solutions’ in six distinct customer market segments.

Ian was appointed by the CEO as the Programme Director. The programme established radically changed the customer services, billings and collections organisations and capabilities to align with the new business approach. Ian was responsible for ensuring that the new business and operational models were implemented within a 12-15month timeframe.

After implementing the operational, organisational and IT changes, the company achieved cost savings of £50 million and improved revenue by £100 million in year 1. At the same time, customer ordering, provisioning times and query handling response times were reduced by 60%.

 


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