Article Index
Enterprise Architecture Case Studies 1
Page #
Page #
Page #
Page #
Page #
Page #
Page #
All Pages

Case studies


Enterprise architecture

 

 

For a multi-national telesales organisation - SAP Enterprise SOA design and implementation
Pivot plc

 

Pivot worked with this multinational client, the largest global operator in its market, to enhance customer service by building a composite application to streamline order capture, search multiple stocking locations for nearest source of supply and provide fast easy access to product information including images and technical specifications.

Our composite application delivered an order entry cockpit-portal for the telesales teams with streamlined fast order capture, multi plant stock checking, product search capabilities, access to product technical data, and access to customer sales analytics.

The sales teams particularly love how quickly they can identify and deliver cross-selling opportunities through links to accessories and associated products. The IT team were impressed with the rapid development and skills transfer which ensured user requirements were delivered quickly and successfully. The flexible design can now also be easily adapted for changing business requirements.

For the business, customer response times are twice as quick and sales have increased as stock is more easily located across multiple locations.

 

 


Back to Case studies - Enterprise architecture

Back to Case studies



 

Our services

Our focus is on client-side advice. Our range of consulting services covers all the key items on today's CIO agenda - the links below will tell you more about our core areas of expertise Read more
"The stringent entry requirements of the IT Experts Exchange ensures that I can confidently introduce other members to my clients."
Marcus Tyler, Founder and Senior Partner of Tyler Loveridge
Read more