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Enterprise Architecture Case Studies 1
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Case studies


Enterprise architecture

 

Case studies for a number of telecommunications companies
Sumit Ray

 

Sumit Ray has conducted Enterprise Architecture work for a number of major telecommunications companies including the development of:
  • strategic architectural and organisational models for a dominant telecommunications operator
  • the business and systems architectures for strategic billing and administration systems of a mobile telecommunications operator
  • the systems architecture and systems plan for a new entrant telecommunications company
  • a technical architecture and systems strategy to support a major telecommunications company’s next generation of billing systems
  • the IT strategy review and subsequent IT Architectures for an Asian PTT
  • the business and systems architectures for strategic billing and administration systems for a mobile telecommunications operator 
  • a review of the processes used to define the detailed technical architectures proposed for the company’s next generation billing systems
  • an Application system Statement of Requirements for a mobile telecommunications operator.

 


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Enterprise architecture

 

London Stock Exchange - Senior Architect Exchange IT
Mark Reece

 

Mark Reece has consulted to the London Stock Exchange as the Senior Architect for Exchange IT (September 2002 – 2009).

Trading System Capacity Planning. Mark was responsible for performance and capacity planning for SETS and LMIL, the LSE’s Trading and Information systems. In mid-2004, Mark’s analysis determined the need to upgrade SETS to double capacity. He worked with the Exchange business team to confirm the need and build the business case for the upgrade.  He took this to the Board and obtained budget and approval in November 2004 for an immediate start.  He led the establishment of the project and the definition of the technical approach.  The upgrade went live in August 2005.

Technology Roadmap – Next Generation Trading Engine. Mark led the Exchange IT interface with the business teams to ensure that the replacement Trading system met their requirements and met its business case commitment. Mark’s involvement has ensured that the new system has a very high throughput, very low latency and fault tolerant architecture so that the necessary levels of performance and resilience are built into the solution, but without losing the flexibility that is key to the system’s longevity (the Exchange is planning for a 5-10 year operational life).

Technology Roadmap –Infolect Ticker Plant. Since the project started in October 2003, Mark was responsible for the strategic vision for the new ticker plant.  Mark led the high level architecture definition, specifying the performance (minimum of 3,500 messages per second with sub-10 millisecond latency) and resilience levels (equivalent to the HP Non-Stop systems) to be met. He then worked closely with the implementation teams to ensure that the vision was realized while at the same time full backwards compatibility was achieved.  Infolect entered production on 19th September 2005 and was announced in a full page advertisement in the FT and WSJ on 24th October 2005.

Client Services – Customer Relationship. Mark maintained good relationships with a number of the Exchange’s key customers. By working closely with the Exchange’s customers, he was able to understand their needs from the Trading system which was vital in driving the capacity planning and design of the new trading system.

Technology Sales. Mark was responsible for leading the Exchange’s technology sales initiatives. He acted as the technology lead on the sales initiative to ensure the JSE renews its trading system outsourcing contract. He built good relationships with a range of key JSE employees. This resulted in key insights to their requirements, enabling the proposal to be finely tuned and building trust in the LSE’s technology capability.

Exchange Connectivity Strategy. The exchange business team view connectivity to a broader range of organizations to be a critical part of their future strategy. The FIX Gateway service was identified as key to targeting communications between buy- and sell-side organizations. Mark led the definition and delivery of the product over 2 releases, including working closely with the business team, initial customers and implementation teams to ensure that the product was delivered exactly as required.

 


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National Association of Securities Dealers (NASD) – requirements definition for an electronic market 
Mark Reece

 

Mark Reece led the requirements definition for an electronic market at the American Stock Exchange to replace the existing floor-based market, supporting the trading of equities, options, futures and exchange traded funds.

The project included business requirements specification, analysis of the existing market (both from a business and technical perspective), specification of a suitable business model, running an RFI process to identify suitable vendors and finally developing a migration approach. Mark was also involved in the NASDAQ Japan project.

 


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Liverpool Victoria – IT strategy and architecture
Gideon Nissen

 

Gideon was the interim head of IT Strategy and Architecture of Liverpool Victoria Friendly Society Ltd for 9 months, reporting to the Group IT Director. Highlights during this period were:
  • developing an IT strategy for the Life and Pensions business
  • developing a Customer Management strategy to preserve and exploit previous investment in CRM technology
  • developing a Voice and Data network strategy
  • reviewing and approving the technological underpinnings of a major transformation programme in the Asset Management business (LVAM)
  • managing a small team of Enterprise Architects.
During this period, Gideon was drafted in to lead the Service Architecture work on a project whose objective was to transfer service provision on a specific date between one IT outsourcer and another, and which had got into difficulties. Richard Rowney, Liverpool Victoria’s Chief Operating Officer, said of Gideon’s involvement on this project, following its successful completion by the required date:  “You did a fantastic job. Thank you so much for stepping into the breach and working through the challenges so calmly and effectively. Great to have you as part of the team.”

Following completion of his assignment as head of IT Strategy and Architecture, Gideon was retained to lead the IT work stream on LVAM’s transformation programme, which successfully delivered in December 2008.

 


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Top 100 UK publishing brand – online transformation    
Mosaic Island

 

This top 100 UK publishing brand with 800k+ subscription based membership is driving a strategy to establish a major online presence.

Mosaic Island was asked to provide help with stabilising and then growing the online publishing capability.  Following a ‘healthcheck’ a number of areas were identified where it was important to establish control including; strategic alignment of the business and technology roadmaps, planning and implementation of critical projects, controlled change & delivery management and establishment of predictable delivery and managed service levels.

Once this was achieved Mosaic Island were then asked to provide the relevant skills to build up an effective Online Delivery capability which in its first year transformed the end-to-end Online function through implementation of a complete new website and supporting applications and infrastructure.

Mosaic Island continues in partnership with the client today to lead and drive forward an ongoing and ambitious programme of change.

 


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Global ISP – mobile strategy and delivery   
Mosaic Island

 

Following a new focus on the EU mobile sector, the ISP needed to re-evaluate its mobile technology strategy and delivery programme.

Mosaic Island led a strategic review with the commercial teams against key business objectives including a review of the technology landscape, competitive position and current deployed state in the EU and the US.

The result of this process was a clear strategy divided between the development of base capabilities, enhancing distribution and innovation coupled with an 18 month delivery programme.

In close collaboration with the Global organisation, Mosaic Island then went on to manage the delivery of new mobile portals for UK, Germany and France as well as a co-branded portal for Talk Mobile.

Mosaic Island also managed the delivery of key mobile services including mobile ad server deployment & migration, email and a new download and alerts store on web & mobile.

 


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Major satellite broadcasting company – solution architecture
Mosaic Island

 

This hugely successful satellite broadcasting company were facing a critical point in their systems evolution – they had a set of systems that had grown rapidly to meet their business growth but were now failing to support the aspirations of the business going forwards.

Mosaic Island was engaged to create a solution architecture capability, create a target architecture and deliver it through planned business projects. A target reference architecture was delivered to guide solution decision making and a set of common capabilities selected and implemented.

Today a solution architecture team is now in place, the delivery of a number of strategic enabling platforms completed and the client is regaining control of its IT landscape.

 

 


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For a multi-national telesales organisation - SAP Enterprise SOA design and implementation
Pivot plc

 

Pivot worked with this multinational client, the largest global operator in its market, to enhance customer service by building a composite application to streamline order capture, search multiple stocking locations for nearest source of supply and provide fast easy access to product information including images and technical specifications.

Our composite application delivered an order entry cockpit-portal for the telesales teams with streamlined fast order capture, multi plant stock checking, product search capabilities, access to product technical data, and access to customer sales analytics.

The sales teams particularly love how quickly they can identify and deliver cross-selling opportunities through links to accessories and associated products. The IT team were impressed with the rapid development and skills transfer which ensured user requirements were delivered quickly and successfully. The flexible design can now also be easily adapted for changing business requirements.

For the business, customer response times are twice as quick and sales have increased as stock is more easily located across multiple locations.

 

 


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