Article Index
IT Transformation Case Studies1
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Case studies

IT transformation/cost reduction



A land-based transport organisation – cost reduction, service delivery improvement and procurement and negotiation of IT infrastructure build and operate contract


A programme to transform the IT organisation and capability, reduce spend and improve service delivery and business applications. Qedis helped in all aspects of the programme, including changes to the IT organisation and transition of people and ways of working to the new operating model. Qedis also managed the end-to-end procurement and negotiation process for the IT infrastructure build and operate contract.

Specific features of the assignment included:
  • defining the future IT operating model, including geographical reach
  • assessment of group vs divisional models and development of an appropriate IT organisation model (governing centrally, delivering locally)
  • developing a sourcing strategy and decision-making process for outsourcing
  • managing the RFP, ITT and contractual process for an external service provider for the infrastructure and service delivery design, build and operate
  • supporting the leadership team in the design of new teams, roles and job profiles and for all IT personnel
  • creating and communicating the transition plan to stakeholders
  • working closely with HR on transitioning people to new roles including the management of TUPE to the outsourcing organisation
  • managing union consultation and employee consultation with HR
  • defining and implementing the overall communications and involvement plan with IT staff, business and suppliers (newsletters, feedback sessions, roadshows).


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