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IT Transformation Case Studies1
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Case studies


IT transformation/cost reduction

 

A leading UK credit card issuer – IT organisation redesign  
Robert Pitt

 

This bank had grown a strong volume of online business and rapidly won a share of UK mortgage and credit card business. However, an unclear business strategy combined with weak architectural discipline and diffuse accountability had led to a landscape of too many complex and fragile solutions. In addition, IT credibility within the business was close to zero and both marketing and operations had set about recruiting their own IT people with a view to declaring ‘UDI’.

At the invitation of the CIO and COO, Robert worked with the key business and IS stakeholders to develop a shared understanding of the situation and an agreed target model of the IT organisation and its engagement with the business. The resulting change programme delivered the target improvements in total.

 


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