Article Index
IT Transformation Case Studies1
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Case studies


IT transformation/cost reduction

 

Major UK high street bank – cost reduction and service improvement
Allan Clayton

 

As “Head of IT Programmes” Allan acted as Programme Architect, working with the IT Board to prioritise investment in a £120m plus transformation of a £1bn p.a., 4,000 person IT Shared Services function. In addition to overall responsibility for transformation planning and programme management, Allan led a number of initiatives personally where he successfully:
  • drove a Commercial IT Agenda that realised in excess of £60m in savings
  • transformed the IT Finance operating model delivering enhanced service levels and improved reporting
  • restructured IT services and costs to be business relevant and implemented a transfer charging solution
  • redefined the relationship management process driving 20% improvement in business engagement scores.

 


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