Article Index
IT Transformation Case Studies1
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Case studies

IT transformation/cost reduction


Major high street retailer – transformation of Group IT to align with the business needs, reduce costs and consolidate legacy systems support into a single offshore supplier agreement


Qedis supported the Group CIO in a major transformation programme to align Group IT with the business needs and priorities. This involved helping to restructure the IT Group, establish new teams and roles, manage the multiple phases of the transition, embed new ways of working and improve financial management and spend profile. Qedis also managed the consolidation of multiple legacy systems suppliers into a single offshore supplier agreement.

Specific features of the assignment included:
  • defining a new operating model using a function-based approach (in contrast with the existing divisionally-aligned organisation)
  • establishing programme office functions in key business programmes
  • helping a major division to align business change processes and roles with the new IT group operating model
  • supporting the newly-appointed Leadership team to create team structures, roles and responsibilities using the BCS framework and applying BCS SFIA to create job profiles for every role in the organisation
  • working with HR to support the consultation, redundancy and recruitment processes
  • reducing contractor headcount from 425 to 295 through exits, conversion into managed services and re-defined work-packages
  • delivering “Join the Dots” training sessions to embed new ways of working to over 600 people
  • designing and implementing new processes for managing and reporting IT budgets in SAP
  • establishing sourcing strategy and supplier management processes.


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