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Case studies

IT infrastructure/cost reduction


Yapi Kredi Bank – backup and recovery
GlassHouse Technologies


Yapi Kredi Bank is Turkey’s first privately-owned bank and fourth largest private bank. Considered as a pioneer in Turkey’s banking industry, the Bank has established leading positions in a wide array of services including retail, commercial, private banking, asset management, leasing and private pension services. Beyond servicing individuals, SME and corporations through a prominent local presence, the Bank has successfully exported its expertise to the Netherlands, Russia, and Azerbaijan. In 2006, Yapi Kredi Bank was acquired by Koç Financial Services (KFS) owned by UniCredit-one of the largest banking and financial services organisations in Europe, and the Koç Group-Turkey’s largest industrial and services group.

Consolidation of different backup solutions of the banks was an important part of the integration process. Faced with increased IT complexity, recovery issues, and a lack of capacity and resources, Yapi Kredi needed a service that would reduce business risks and bring visibility and flexibility to its environment. Yapi Kredi Bank turned to GlassHouse Technologies’ Recovery Readiness service for assistance.

Initially, Yapi Kredi’s key stakeholders-from backup administrators, application owners to IT finance-were brought together for discovery sessions. The goal was to review the current environment from technology, people and process perspectives, and express requirements for a desired future state. Back in house, GlassHouse analysed the degree of customer alignment relative to risk, quality and/or cost in the current state and future state, and produced a gap analysis. Areas of remediation were identified and were embraced in a prioritised action plan. Supporting the high level remediation plan, technical reference architecture of the future backup infrastructure was provided to the client.

The newly designed backup architecture targeted crucial improvements to the environment:
  • from a technology perspective, the new backup infrastructure will ease the burden of heavy applications on the backup windows and by so doing, will restore backup and recovery services as strategic keys to reduce business risks. Moreover, the bank will rely on a single backup solution which will reduce its total cost of ownership.
  • at the team level, the consolidation of backup structures will be optimised through training and mentoring to deliver unified backup and recovery services.
  • at the service level, clearly defined restore services aligned to the requirements of the business will help Yapi Kredi frame the discussions with the business and design of the underpinning technological solutions. By using the ITIL v3 framework defining these services and tiers and aligning the applications and the data to these tiers, the business units will know that the data is resident on the most cost effective platform that meets its needs. This will drive out excessive costs from the business units and increase customer satisfaction by reducing over engineering and hedging. Policy driven data mobility in the sense of automated archival, secure data retention and automated (or semi automated) data deletion will help to build confidence between IT and users and manage data throughout its life cycle.


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