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Case studies

Shared services


Cabinet Office – promotion of shared services take-up across government
Allan Clayton



The Cabinet Office has over-arching responsibility for the Home Civil Service and is charged with the implementation of the Transformational Government Agenda. A key element of this initiative is to promote the take-up of Shared Services across Government.

Working as an independent consultant to the Director General Civil Service Capabilities Group, Allan’s responsibilities have been to:
  • project manage the transition of Cabinet Office to the DWP Shared Service. Allan came in at the Foundation stage and led the development of the business case and transition plan, successfully securing approval from the Cabinet Office Board. The project was established as a Pathfinder initiative, charged with proving the model to enable smaller government departments and agencies to migrate and take services from established government service providers.
  • define the multi-customer operating model for DWP Shared Services. Working with the Shared Service management team, Allan’s role has been to structure how governance, service management and service planning capabilities need to change for the DWP Shared Service to successfully provide services to other government departments and agencies. This work is to be used as a general “Arms Length” model for other large government departments acting as shared service providers.


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